Bpo Management System Problem Statement free essay sample

A customer wants to clarify the doubts, over the product which has been bought by the customer before a week, so the customer requests the customer support service (BPO). In the customer service the request has been received by the agent and sends response to the customer. So the customer doubt has been clarified by the agent in a minimum amount of time. System Requirements: The customer service (BPO) must be capable of providing an efficient, cost effective, web based customer focused support environment.The system must be able to: Should pride themselves on a 24/7 approach to customer service that offers complete satisfaction and customer loyalty Ability to answer frequently asked questions right away using the state of the art customer support software Using the customer service solutions they should dramatically increase the time and money while being able to focus on several other areas of the business The combination of customer support services and order taking abilities provides an efficient and cost effective solution to the sales and customer support needs Managing more no of customer requests at a time. We will write a custom essay sample on Bpo Management System Problem Statement or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Used Vehicle Information Package Under Ontario law, private sellers of most motor vehicles must provide buyers with a Used Vehicle Information Package (UVIP). Vehicle registration history in Ontario Vehicle lien information (i. e. whether there were any outstanding debts on the vehicle in Ontario up until two business days before the seller bought the UVIP) Retail sales tax and forms for an affidavit Bill of sale Future Capabilities: Your customers appreciate good 247 web self-service. But sometimes they need that extra bit of assistance. Make it easy for them.Chat is a sure-fire way to improve first contact resolution rates and drive customer satisfaction. Chat is also a great way to drive revenue through cross-selling, up-selling, and providing guidance for online purchases. Real-Time Chat Proactive Chat Information Access in Queue Automatic Reconnection Chat Wait time Feedback for Chat Real-Time Chat RightNow Chat enhances the online experience by providing real-time, text-based communication between the agent and customer, as well as agent to agent. Customers can chat from PCs as well as Smartphones and other web-enabled devices.Proactive Chat Chat invitations can be proactively initiated based on built-in rules, such as length of time a customer has spent on a web page, chat agent availability, and estimated wait time. Or you can create custom rules based on specific conditions such as number of items in a shopping cart, clicking on a high value product, or landing on a partner/distributor page. Information Access in Queue RightNow Chat can leverage the knowledge base, allowing customers to search for answers while waiting for an agent. Agents can leverage the knowledge base to search for answers and push those answers to the customer.